When your Zendesk Essential Support account gets hit by mountains of spam, Zendesk provides no feature to filter and delete those messages quickly. You can delete 30 tickets at a time, and that’s it. We got hit with more than 10,000 spam messages in early 2019, and then suffered a second, smaller attack in June.
I wrote a brief introduction to the confusing world of compostable plastics for The Pantry at Manor Farm, an organic farm in Shropshire. If you live in Shropshire or north Wales, check out their eco-friendly detergent refill station and online store.
When my son was around 3 years old, his nursery called us in to talk about his progress. The only words I remember from that meeting are ‘spiky profile’ (in other words, he was miles ahead in some areas and slipping behind in others, causing the lines on his achievement graphs to spike up and
When I had my first child, I made the mistake of trying to maintain a normal client roster. I was looking after a newborn and trying to recover psychologically from a horrendous birth experience.I coped, but barely. It was no fun. I’ll promise you that.So the second time around, my husband and I knew that
Printed Circuit is my musical pseudonym. I released quite a lot of records between 2000-2011. After a long break, I am back to making music again, thanks to the Patreon platform. If you’re interested, please take a look at the Printed Circuit Patron page where you can sign up to receive new songs for a pledge
FreeAgent* has just added some rather nice late payment features to its accounting software, as part of its new Insights feature. I’m going to borrow their images to demonstrate, rather than blurring out my own images, since I think they show the functionality better than a half-obscured screenshot could. 1. How late (or early) do your
I’m a big fan of online networking to find new writing work. Earlier today, I received an invite to a new site, Remote.com. It looked like a promising resource. I was wrong. Don’t sign up to Remote.com. Remote.com has the glossy graphics of a reputable social network. But without my permission, it sent spam emails to
Dealing with late payments and overdue invoices is the worst thing about working independently. If you’re a freelancer, or you run a small business, you will understand the misery of watching invoices go more and more overdue as you scrape together cash for your mortgage. Often, payment problems are minor and will sort themselves out
I woke up this morning to a string of confused messages from old Airbnb guests and hosts. In the early hours of the morning, the Airbnb system appears to have started resending old texts and emails from trips and enquiries that originally took place up to two years ago. Worryingly, some of the messages appear
I have an electric car. It’s the best car I’ve ever had. It can comfortably outrun a Range Rover from a standing start. And it costs about 2p per mile to drive. Whenever I tell people that I have an electric car, you’d think I just told them I owned a diamond mine. My EV,
