When your Zendesk Essential Support account gets hit by mountains of spam, Zendesk provides no feature to filter and delete those messages quickly. You can delete 30 tickets at a time, and that’s it. We got hit with more than 10,000 spam messages in early 2019, and then suffered a second, smaller attack in June.
When I had my first child, I made the mistake of trying to maintain a normal client roster. I was looking after a newborn and trying to recover psychologically from a horrendous birth experience.I coped, but barely. It was no fun. I’ll promise you that.So the second time around, my husband and I knew that
FreeAgent* has just added some rather nice late payment features to its accounting software, as part of its new Insights feature. I’m going to borrow their images to demonstrate, rather than blurring out my own images, since I think they show the functionality better than a half-obscured screenshot could. 1. How late (or early) do your
I woke up this morning to a string of confused messages from old Airbnb guests and hosts. In the early hours of the morning, the Airbnb system appears to have started resending old texts and emails from trips and enquiries that originally took place up to two years ago. Worryingly, some of the messages appear
Theresa May has set up a new inquiry that will look at abuse suffered by MPs during the recent election. I’m interested that nobody set up an inquiry that looked at the continued racist abuse suffered by Gina Miller. (The 4th Viscount St Davids called her a “fucking boat jumper” from a “steaming jungle”, for
Succeeding, Irrespective of Trump Sallie Krawcheck is the ex-CEO of the largest ‘wealth management’ business in the world, Merrill Lynch, and held executive roles at Citi Wealth Management, Smith Barney, and others. She recently published this blog. What Trump Could Mean for Women in Business (and It May Not Be What You Think) Let’s look at
The media (and the current POTUS) sat up and noticed when Donald Trump gave up his Twitter account before the election. Trump is a proficient Twitter user. He’s had high-profile spats, and used social media to chastise the press, even after he became President-elect. Those who follow @realDonaldTrump may have noticed a difference in the tone and wording
I want to send love and solidarity to my American friends who voted against Donald Trump. Most of them did, just as most of my British (and Commonwealth) friends voted to Remain in June. Today, I see the same emotions among my American friends as I did after the referendum. There’s a sense of disbelief and horror.
My friend Archie died in September, having been diagnosed with a rare tumor a few months before. Before Archie’s memorial service, I’d spent about two weeks organising photos of his handsome face and figured I was pretty well prepared for a funeral. I had gone through the darkness and the shock. I would be fine on the
I wanted to share a cross-section of the emails I’ve received about my original blog. I’ve removed any details that could identify the authors, which means some are shorter than the original emails I received. If you’re quoted, and you’d rather I remove your comments, just drop me a line. “Let’s be happy and move on” I’m sorry we took